Steve Crawford | Program Manager, Scrum Master, Project Manager

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Education and Certifications

Bachelor’s Degree, Political Science and Communications, University of Washington, Seattle, WACertificate in Project Management, University of Washington, Seattle, WAProject Management Professional (PMP), Project Management InstituteCertified ScrumMaster (CSM), Scrum AllianceCloud Essentials, AWS Technology

Core Compentencies

Project and Program Management
Scrum Project Management
Waterfall Project Management
Project Planning (Scope, Cost, Time)
Process Improvement
Problem and Incident Management
KPIs and Metrics
Product Development and Launch
Software Development Management
Team Leadership and Mentoring
Organizational Development
Resource Management
Strategic Planning
Startup Operations
RFP Execution
Executive Engagement
Cross Team Collaboration
Rhythm of the Business
Acceptance Testing
Training Delivery
Change Agent

Strong background in global engineering and operations program management including software development, test, deployment, operations, support, capacity planning and hardware deployment. Skilled at collaborating with business stakeholders and engineering groups to drive program charters, release best practices, change management methods and feedback loops. Active advocate for the customer and end user engaging people, process and technology to drive continuous improvement, success measures, root cause analysis, issue management and resolution.

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Professional Experience

Amazon, Seattle WA
2022—PRESENT
Senior Program Manager, Engine
Managed GPU/accelerated computing capacity program including review and prioritization AI global demand for Stores, Devices and Other (SDO). Teams include, but are not limited to, Alexa, Search and Science, Zoox, Luna, Ring, Prime Video and Prime Air. Drove team engagement providing real-time visibility and decision-making capability. Shaped instance type and balance global region demand to ensure adherence to organizational strategy.
• Engaged and drove top usage team deliverables resulting in early signal 2023 capacity plans and GPU forecasting alignment
• Managed signal operator program executing activities that capture demand signals and enable capacity reservations. Supported Prime Day, Diwali, Cyber Monday and other peak events
• Optimized weekly signal demand activities and rhythm of the business reducing errors, re-work and costMicrosoft (Collabera), Redmond WA
2019—2022
Senior Program Manager, Next Generation Experiences
Supported Microsoft Learn Student Ambassadors and Imagine Cup globally. Engaged business, marketing and engineering teams to drive delivery execution. Continuous initiative tracking, prioritization and review.
• Executed user acceptance and testing for feature releases
• Implemented multi-tiered support process and onboarded ServiceNow
• Drafted user stories for feature releases and application rebrand
• Worked with business and engineering to evaluate backlog and roadmapT-Mobile (HCL), Bellevue WA
2019—2019
Senior Program Manager, Product and Technology
Served as the agile coach for Salesforce B2C product team. Supported day to day operations of delivery team. Focused on process improvement and best practices adherence.
• Teamed with engineering counterparts to implement appropriate ceremony structure for three scrum teams
• Developed quarterly release calendar and partnered with release manager to align deployment process
• Created alignment with product management, release manager and scrum manager to create regular stakeholder updates declaring scope for sprints and sprint cargo shippedMicrosoft, Redmond WA
2007—2019
Senior Business Program Manager, End User Services Engineering (2016—2019)
Worked with global team of business program managers to support delivery of inside and field seller applications. Led process improvements, standardization and best practices. Partnered with PMO team members, readiness team, field representatives and leadership to gather user requirements to develop processes, project management and agile methods to support ongoing enhancements.
• Established monthly landing package process and worked with teams to define and manage communication specific to roadmap, change details and business value
• Collaborated across the organization to define process, deliverables, owners and agreed to rhythm of the business resulting in a well-defined monthly service health review frameworkPrincipal Program Manager, Cloud and Enterprise Security (2014—2016)
Created and supported problem management program to support entire problem lifecycle. Wrote end to end requirements, drove acceptance testing, managed change communication and implemented program training. Produced collateral and garnered organizational support for problem management team. Partnered with Azure, Cyber Defense Operations Center and Microsoft Cloud Infrastructure and Operations.
• Developed standard operating procedures, key performance indicators (KPI) and service level agreements to manage and measure entire problem lifecycle
• Drafted and negotiated statement of work to shift existing vendor team to a managed service in support of problem management initiativePrincipal Program Manager Lead, Global Foundation Services (2007—2014)
Managed operations program management team in support of Windows Mobile and deployment services team in support of Azure, O365 and Windows Services capacity deployments. Enforced best practices and adoption of Scrum and problem management. Drove project inception, design, development and testing schedules for release of Problem Management TFS Solution. Executed monthly service reviews across multiple levels of management. Served as primary point of contact for vendor engagement. Initiated and managed an RFP process that resulted in one vendor and significant cost savings.
• Drove formal cycle time optimization program across Exchange focusing on planning and execution. Resulted in elimination of waste, traceability improvement and rework reduction
• Conceptualized dedicated decommission program concept, improving area expertise and resource focus
• Rolled out Problem Management framework to support incident engagement, internal and external communication, postmortem creation and follow-up to ensure proper closure of repair itemsMotorola, Seattle WA
2006—2007
Solutions Engineering Manager, Americas and EMEA
Led operations, allocated project resources and prioritized deployment for engineering support team. Worked with global multi-site teams in North America, Latin America, China, India, Spain, UK and Russia to customize, deploy and support Motorola’s SCREEN3 server. Ensured adherence to business drivers and support for overall program success by engaging stakeholders including go-to-market, project management, system integrators, test and network operations.
• Led creation of customization playbook including development engagement model and server customization guidelines
• Re-organized team to support early engagement activities, server partnership opportunities, production support and concurrent deployments worldwideDIJJI, Seattle WA
2004—2006
Vice President of Operations and Product Development
Oversaw project management, software development, quality assurance and operations teams to support premium brand partners including ESPN, Napster, Rolling Stone and USA TODAY. Guided Product Development team to develop, deploy and maintain mobile applications and games for Cingular, AT&T Wireless, T-Mobile, Nextel, Boost Mobile, Verizon Wireless, Alltel, US Cellular, Rogers, Fido and more. Prioritized and managed traditional software application and game projects with production support, frequent maintenance releases, marketing promotions support and aggressive content and handset on-boarding.
• Developed Release Board to improve release management, change management and product decision making processes
• Established development, test, stage and production processes creating accountability and transitioned team from Waterfall to ScrumAT&T Wireless (ConsultNet) Redmond WA
2003—2004
Senior Project Manager
Concurrently managed rapidly changing, business-critical projects. Facilitated communication between cross-functional groups to identify project scope, risks, contingency plans, and maintain timely product deployments. Ensured successful project hand-offs across development, test, engineering, and operations teams using gated process.
• Managed product requirement hand-off, development, and test cycles of multiple mMode 2.0 applications including Reuters News, WebMail, Message Center, SharePage, Account Activity and Location-Based Services.

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